In-store purchases: Please return your item to the store within 14 days with your receipt for an Exchange or Credit Note.
Please refer to the terms & conditions printed on your receipt and displayed in-store at the till point.

We are sorry as an independent small business we cannot offer refunds.

We can only accept items that are returned unused with original tags attached and have not been worn or altered. 

Please note: We cannot accept returns or exchanges on Earrings due to hygiene reasons, Nail Varnishes or Fragrances including Home Fragrances, unless the item is faulty.

Online Website Orders: We hope you are happy with your purchase, but if you do wish to return the goods for any reason please do so within 14 days enclosing the order note sent with the order.
Refunds are processed once goods are received in-store but please allow up to 14 days. You will receive an email confirming your refund has been processed.

We can only accept items that are returned unused with original tags attached and have not been worn or altered. 

Please note: We cannot accept returns or exchanges on Earrings due to hygiene reasons, Nail Varnishes or Fragrances including Home Fragrances, unless the item is faulty.

Returns from the EU or worldwide must have a customs declaration attached stating returning goods originating from the EEC and the box OTHER ticked.

We are not liable for the payment of return postage.

Items should be returned to:

Blue Returns Department
32 King Street
Saffron Walden
Essex
CB10 1ES
UK

We recommend that you return items via tracked mail. We cannot accept liability for goods lost or damaged in transport.

If you have any queries please contact us on 01799 513 315 or email bluesaffronwalden@gmail.com